How Chi'Va Addresses Patient Churn
Chi'Va for one reason, to address patient churn!
Chi'Va assists with patient churn by engaging patients consistently, improving their readiness for therapy, and reducing drop-offs during critical touchpoints in their care journey. - Joy Jermin, COO
1. Engagement During Waiting Periods
Problem: Long waiting times before therapy begins or between appointments lead to patient disengagement.
Chi'Va’s Solution:
Delivers personalized self-directed tools and exercises to keep patients engaged.
Provides automated check-ins to show patients they’re supported, even when therapists aren’t immediately available.
Sends friendly reminders to complete activities or prepare for upcoming appointments.
2. Early Warning System
Problem: Patients who disengage often show early signs, like missed appointments or skipped activities.
Chi'Va’s Solution:
Monitors patient activity, such as tool usage or response to reminders.
Flags inactivity or patterns of disengagement (e.g., multiple missed logins or incomplete tools).
Alerts providers when patients show signs of potential churn, allowing for timely intervention.
3. Provider-Patient Matchmaking
Problem: Mismatched patient-provider relationships contribute to frustration and drop-offs.
Chi'Va’s Solution:
Uses patient preferences, needs, and goals to recommend the best-fit provider.
Increases the likelihood of a strong therapeutic relationship from the start, reducing churn.
4. Personalized, Adaptive Support
Problem: Generic, one-size-fits-all approaches fail to engage patients meaningfully.
Chi'Va’s Solution:
Tailors tools to each patient’s needs, goals, and progress, ensuring relevance.
Adapts support dynamically based on feedback and progress, keeping patients motivated.
5. Post-Treatment Continuity
Problem: Patients often lose support after completing therapy, leading to relapse or disengagement.
Chi'Va’s Solution:
Offers ongoing self-directed tools and resources to help patients maintain progress.
Keeps patients connected with the practice for future care needs or follow-up sessions.
6. Addressing Barriers to Engagement
Problem: Patients may feel overwhelmed or unsure how to navigate the healthcare system.
Chi'Va’s Solution:
Simplifies healthcare navigation by offering clear instructions, automated scheduling, and patient education.
Reduces the complexity of engaging with care systems, making it easier for patients to stay involved.
7. Data-Driven Retention Strategies
Problem: Practices lack visibility into why patients leave.
Chi'Va’s Solution:
Tracks engagement metrics and reasons for disengagement, offering actionable insights to improve retention strategies.
Uses aggregated data to refine tools and interventions proven to keep patients engaged.
Example Workflow
A patient schedules an appointment but has to wait three weeks to six months for the first session.
Chi'Va Steps In:
Sends a welcome message with immediate access to personalized tools, such as Chi’Va’s neuroscience based technique to desensitize and reprocesses immediate emotional stressors.
Provides weekly check-ins to track progress and keep the patient engaged.
Sends reminders for the upcoming appointment and a pre-session preparation checklist.
Alerts the provider if the patient becomes inactive, suggesting a proactive outreach.
Impact on Patient Churn
Reduces drop-off rates during waiting periods by keeping patients engaged.
Increases patient satisfaction and trust through consistent, personalized communication.
Improves retention rates by addressing issues before they lead to disengagement.
Key Impacts Chi’Va seeks to produce
Drop-Off Reduction: 30% improvement.
Revenue Retention: Up to 25% more revenue captured during wait periods.
Patient Satisfaction: 90% higher patient outcomes.
Engagement Time: Patients engage 2.5x more with Chi'Va’s tools.
Proactive Saves: 40% of at-risk patients re-engage with timely intervention.